WWD.com/retail-news/trends-analysis/customer-service-getting-back-to-basics-6139452

trends-analysis

August 6, 2012

Customer Service: Getting Back to Basics

Consumers are fed up with the quality of service in many stores, at the same time as retailers face ever-growing competition from online and mobile commerce.

By Sharon Edelson

trends-analysis/news

No more lip service.

Consumers are fed up with the quality of service in many stores, at the same time as retailers face ever-growing competition from online and mobile commerce. According...

Customer Service: Getting Back to Basics

Consumers are fed up with the quality of service in many stores, at the same time as retailers face ever-growing competition from online and mobile commerce.

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