Wal-Mart, Sears Expand Services

As consumers are more engaged with their laptops and smartphones than associates in brick-and-mortar stores, retailers are using services to connect with them.

By Sharon Edelson

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At a time when consumers are more engaged with their laptops and smartphones than associates in brick-and-mortar stores, retailers are using services to connect with them.

Wal-Mart Stores...

Wal-Mart, Sears Expand Services

As consumers are more engaged with their laptops and smartphones than associates in brick-and-mortar stores, retailers are using services to connect with them.

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