Women’s Wear Daily
04.16.2014
fashion-memopad
fashion-memopad

J. Crew's CEO Responds to New York Times' Op-ed

Millard “Mickey” Drexler wasted little time in responding to Delia Ephron’s Dec. 23 piece that castigated the company for a botched online gift order.

fashion-memopad/news
Most Recent Articles In Memo Pad
Most Recent Articles In Memo Pad More Articles By

DEFENDING THE CREW: J. Crew Group chairman and chief executive officer Millard “Mickey” Drexler wasted little time in responding to Delia Ephron’s Dec. 23 op-ed piece in The New York Times that castigated J. Crew for a botched online gift order (wrong merchandise sent to the wrong people and places, no gift-wrapping, cards “buried deep in the packaging”), and asserted the shift to holiday e-commerce has made seasonal gift-giving “as mundane and problematic as all our Web purchases, which in my family include paper towels and toilet paper.”

Bemoaning “intimacy replaced by expedience,” Ephron has resolved to never order Christmas presents online again.

Drexler’s response, published Thursday, expressed surprise “that a customer complaint was elevated to an indictment of online retailing,” which, he argued, “offers convenience, saves time, adds value and provides access to goods and services that might otherwise be difficult to obtain.”

J. Crew has shipped more than a million packages worldwide since Thanksgiving, the ceo noted, and Ephron’s experience, however unfortunate, “is hardly the norm.

“We certainly acknowledge that what is warranted in this situation is a sincere apology, but not a generalized defamation of an efficient and valuable way of shopping today,” Drexler concluded.

load comments

ADD A COMMENT

Sign in using your Facebook or Twitter account, or simply type your comment below as a guest by entering your email and name. Your email address will not be shared. Please note that WWD reserves the right to remove profane, distasteful or otherwise inappropriate language.

Ads by Google

Newsletters
Newsletters

Sign upSign up for WWD and FN newsletters to receive daily headlines, breaking news alerts and weekly industry wrap-ups.

Publications

ArticleFinder

Media


Choose By

Clear

How it works

Close

Lorem Ipsum
Dolor sit amet, consectetur adipiscing elit. Vivamus ac nibh et risus lobortis scelerisque tempor nec enim. Etiam facilisis sapien sit amet.

Lorem Ipsum
Dolor sit amet, consectetur adipiscing elit. Vivamus ac nibh et risus lobortis scelerisque tempor nec enim. Etiam facilisis sapien sit amet.

Lorem Ipsum
Dolor sit amet, consectetur adipiscing elit. Vivamus ac nibh et risus lobortis scelerisque tempor nec enim. Etiam facilisis sapien sit amet.

Lorem Ipsum
Dolor sit amet, consectetur adipiscing elit. Vivamus ac nibh et risus lobortis scelerisque tempor nec enim. Etiam facilisis sapien sit amet.

Lorem Ipsum
Dolor sit amet, consectetur adipiscing elit. Vivamus ac nibh et risus lobortis scelerisque tempor nec enim. Etiam facilisis sapien sit amet.


Or