THE NEW WWD.COM! FASTER NEWS. BETTER BUSINESS.
Redesigned and Retooled for the World of Fashion
For help using WWD.com and with WWD/WWD.com subscriptions, please review the following Frequently Asked Questions (FAQs). For FAQs about WWD's iPad Edition, click here.
WHAT’S NEW ON WWD.com?
- Breaking news on every page so you’ll never miss the latest story
- Powerful business tools to arm you for success
- Clean, user-friendly design with new channels that allow deeper drill-down by interest
- Easy navigation with new and enhanced features
- A carousel of the latest issues to put the weeks’ PDF’s at your fingertips
What’s the “Just In” module?
- Featuring breaking news on every page, the module displays the most recent breaking news
- Toggle between latest and most popular articles
What new and updated tools and capabilities will I now have?
- WWDirectory has expanded people and companies
- Allows users to access people, companies and collections quickly/easily
- Aggregates all published articles about a designer, company, or person
- Business Calendar has improved placement and functionality, to alert users to news events and business happenings
- Classified/Careers has improved job search and promotions
- Article Finder offers quick, easy access to every article published on WWD.com and faceted filtered search and quick access to every article type across the WWD.com world
What are some of the new and enhanced features of the NEW WWD.COM?
- All-new runway channel
- Your runway resource with additional coverage to backstage, parties and lifestyle.
- Exhaustive database of reviews, slideshows, videos plus improved navigation, browsing and sorting capabilities
- Related content to each article is highlighted for easy and seamless navigation throughout the site
- Expanded Photosearch capabilities
- WWD’s PDFs are easy to find in the carousel of the latest issues on the right rail of the homepage. Users can also find them from the “Today’s Paper” link at the top of every page
The main nav is different. Where can I find...
- Today’s paper?
- Still available at the top of the page from the Today’s Paper link
- Plus, located in the right rail to allow users to navigate through the weeks publications in our all-new issue carousel
- And, located in the footer
- Markets?
- Featured as a main channel in our top navigation
- Section includes several sub-category pages for deeper drill-down by interest within the channel
- Fashion Shows?
- Now named Runway – second in our top navigation
- Coverage is bigger, navigation is improved
- View shows via the event calendar
- Related articles on the designers are showcased within the show coverage
- People and Companies?
- Now part of the WWDirectories (one of our business tools)
- Careers?
- Part of the business tools
- One to one translation to the current Careers: cleaned up, easier to use
- Eyescoop?
- Now called Eye, located in the main navigation and within the Eye module on the homepage
- Other publications?
- All FFG publications can be accessed from the top of the site via a dropdown
- Also, in the site footers, the new publication page includes a latest published module
- Men’s?
- Located in the main navigation
- Footwear News?
- Lives in top nav bar of site
- Has its own index/homepage with navigation
- Summits?
- Top nav bar
- Expanded index and category index pages to help those interested in attending find the one(s) that are right for them
Optimal Viewing specs
Subscribing to WWD.com
What is WWD.com and how can I subscribe?
If I subscribe to WWD newspaper, do I have access to WWD.com?
Why should I subscribe to both the print and online versions of WWD?
What content is available on WWD.com for paid subscribers?
What free content is available on WWD.com for non-subscribers?
Can I pay per article?
Do you offer a free trial?
How can I update my WWD.com account?
How do I cancel my WWD.com subscription?
How can I speak to a Customer Service Representative?
If I subscribe to WWD newspaper, do I have access to WWD.com?
Why should I subscribe to both the print and online versions of WWD?
What content is available on WWD.com for paid subscribers?
What free content is available on WWD.com for non-subscribers?
Can I pay per article?
Do you offer a free trial?
How can I update my WWD.com account?
How do I cancel my WWD.com subscription?
How can I speak to a Customer Service Representative?
Subscribing to Women's Wear Daily Newspaper
What is WWD the newspaper and how can I subscribe?
What information do I need in order to access my WWD newspaper account online?
How can I update my WWD account?
How do I cancel my WWD subscription?
How can I speak to a Customer Service Representative?
What information do I need in order to access my WWD newspaper account online?
How can I update my WWD account?
How do I cancel my WWD subscription?
How can I speak to a Customer Service Representative?
Corporate Group Subscriptions/Site Licenses
Are group discounts available?
Are site licenses available for companies to provide access to WWD.com to multiple employees?
Are site licenses available for companies to provide access to WWD.com to multiple employees?
Subscribing to WWD.com Online Archive
Subscription Renewals
Can I renew my WWD.com subscription online?
Can I renew my WWD Newspaper subscription online?
Can I renew my WWD Online Archive subscription online?
Can I renew my WWD Newspaper subscription online?
Can I renew my WWD Online Archive subscription online?
PDF/Downloadable Newspaper
How do I access the PDF version of WWD online?
How do I print the PDF version of WWD daily newspaper?
How do I download the PDF version of WWD daily newspaper?
How do I print the PDF version of WWD daily newspaper?
How do I download the PDF version of WWD daily newspaper?
Special Features
Newsletters
What are WWD.com's newsletters?
How do I subscribe to WWD.com's newsletters?
How do I unsubscribe from a WWD.com newsletter?
How do I subscribe to WWD.com's newsletters?
How do I unsubscribe from a WWD.com newsletter?
Comments
Send to a friend
How do I send an article to a friend?
How can I share information I find on wwd.com or in WWD newsletters with colleagues?
How can I share information I find on wwd.com or in WWD newsletters with colleagues?
Logging in
What information do I need in order to access my WWD.com account?
What do I do if I've forgotten my username or password?
How can I change my password?
Having trouble logging in?
What do I do if I've forgotten my username or password?
How can I change my password?
Having trouble logging in?
Technical Issues
Terms of use
What are WWD's Terms of Use and Privacy Policy?
Can I post an article from WWD.com on my company's Web site?
Can I post an article from WWD.com on my company's Web site?
OPTIMAL VIEWING SPECS
What are the optimal specifications for viewing WWD.com?
For optimal viewing, WWD.com supports the following specifications:
Operating Systems & Browsers
Screen Resolution
Flash Requirements
Back to TopScreen Resolution
Flash Requirements
SUBSCRIBING TO WWD.com
What is WWD.com and how can I subscribe?
WWD.com is the online version of Women's Wear Daily, the Worldwide Authority in Fashion, Retail, Beauty News and more. A subscription to WWD.com includes:
WWD is posted as early as 12:01 a.m. ET daily and news is updated throughout the day. If you'd like to subscribe to WWD.com, simply complete our online order form.
Back to Top
WWD is posted as early as 12:01 a.m. ET daily and news is updated throughout the day. If you'd like to subscribe to WWD.com, simply complete our online order form.
If I subscribe to WWD newspaper, do I have access to WWD.com?
Your print subscription to WWD does not include subscriber-only access to content and features on WWD.com.
To subscribe to WWD.com, you can order through our secure online order form.
Back to TopWhy should I subscribe to both the print and online versions of WWD?
The online and print versions of Women's Wear Daily complement one another. WWD, the newspaper, is easy to read and easy to share. WWD.com provides immediate, world-wide access to online-only features, such as the past year's content, blogs, an event calendar, and even access to stories the night before the print version hits the street. Plus you can take WWD with you on the road via mobile access @mobile.wwd.com.
Back to TopWhat content is available on WWD.com for paid subscribers?
WWD.com paid subscribers can view and comment on all articles and images from the past year.
Back to TopWhat free content is available on WWD.com for non-subscribers?
Memo Pad, EYE, Fashion Scoops, and Women's RTW Collections in season are accessible to everyone, as well as occasional news stories and sponsored content.
Back to TopCan I pay per article?
We currently do not sell individual articles.
Back to TopDo you offer a free trial?
We currently do not offer a free trial.
Back to TopHow can I update my WWD.com account?
You can update your account information at any time by clicking here. You can check your renewal date, renew your subscription, update your account information and/or change address, credit card or billing information.
Back to TopHow do I cancel my WWD.com subscription?
U.S Subscribers
If you wish to cancel or discuss your WWD.com and/or WWD subscription with a Customer Service Representative, please call 1-800-289-0273. Customer Service is available Monday to Friday, 8:00 A.M. to 8:00 P.M. ET.
International Subscribers
Outside the U.S., call 1-818-487-4526 or e-mail wwd@espcomp.com.
Back to TopIf you wish to cancel or discuss your WWD.com and/or WWD subscription with a Customer Service Representative, please call 1-800-289-0273. Customer Service is available Monday to Friday, 8:00 A.M. to 8:00 P.M. ET.
International Subscribers
Outside the U.S., call 1-818-487-4526 or e-mail wwd@espcomp.com.
How can I speak to a Customer Service Representative?
U.S Subscribers
You can contact Customer Service about any requests or concerns about your WWD and/or WWD.com subscription by calling 1- 800-289-0273 or by emailing Customer Service at wwd@espcomp.com. Customer Service is available Monday to Friday, 8:00 A.M. to 8:00 P.M., ET.
International Subscribers
In Europe, please call +33.1.4451.1300. Customer Service is available in Europe from 9:00 A.M. to 5:00 P.M., GMT+1 (6 hours ahead of ET).
Outside Europe and the US, call 1-818-487-4526.
Back to TopYou can contact Customer Service about any requests or concerns about your WWD and/or WWD.com subscription by calling 1- 800-289-0273 or by emailing Customer Service at wwd@espcomp.com. Customer Service is available Monday to Friday, 8:00 A.M. to 8:00 P.M., ET.
International Subscribers
In Europe, please call +33.1.4451.1300. Customer Service is available in Europe from 9:00 A.M. to 5:00 P.M., GMT+1 (6 hours ahead of ET).
Outside Europe and the US, call 1-818-487-4526.
SUBSCRIBING TO Women's Wear Daily Newspaper
What is WWD newspaper and how can I subscribe?
Women's Wear Daily has been the voice of authority for the fashion, retail and beauty industries for over a century. A subscription includes the daily newspaper (Monday -Friday) plus frequent special issue magazines, including The Collections, Accessory, Beauty Inc, as well as key category supplements. If you'd like to subscribe to WWD newspaper, click here.
Back to TopWhat information do I need in order to access my WWD newspaper account online?
To access your WWD newspaper account information, you'll need your Account Number (beginning with WD), which you'll find on your newspaper mailing label directly above your name and ZIP code. If you don't know your account number, please call Customer Service at 1-800-289-0273. Outside the U.S., call 1-818-487-4526. Click here to access your WWD newspaper account.
Back to TopHow can I update my WWD account?
You can update your account information at any time by clicking here. You can change your password, check your renewal date, renew your subscription, update your account information and/or change address, credit card or billing information.
Back to TopHow do I cancel my WWD subscription?
U.S Subscribers
If you wish to cancel or discuss your WWD.com and/or WWD subscription with a Customer Service Representative, please call 1-800-289-0273. Customer Service is available Monday to Friday, 8:00 A.M. to 8:00 P.M. ET.
International Subscribers
Outside the U.S., call 1-818-487-4526 or e-mail wwd@espcomp.com.
Back to TopIf you wish to cancel or discuss your WWD.com and/or WWD subscription with a Customer Service Representative, please call 1-800-289-0273. Customer Service is available Monday to Friday, 8:00 A.M. to 8:00 P.M. ET.
International Subscribers
Outside the U.S., call 1-818-487-4526 or e-mail wwd@espcomp.com.
How can I speak to a Customer Service Representative?
You can contact Customer Service about any requests or concerns about your WWD and/or WWD.com subscription by calling 1- 800-289-0273 or by emailing Customer Service at wwd@espcomp.com. Customer Service is available Monday to Friday, 8:00 A.M. to 8:00 P.M., ET.
International Subscribers
In Europe, please call +33.1.4451.1300. Customer Service is available in Europe from 9:00 A.M. to 5:00 P.M., GMT+1 (6 hours ahead of ET). Outside Europe and the US, call 1-818-487-4526.
Back to TopInternational Subscribers
In Europe, please call +33.1.4451.1300. Customer Service is available in Europe from 9:00 A.M. to 5:00 P.M., GMT+1 (6 hours ahead of ET). Outside Europe and the US, call 1-818-487-4526.
CORPORATE GROUP SUBSCRIPTIONS/SITE LICENSES
Are group subscriptions available?
Group rates are available for multiple subscriptions to WWD.com and/or WWD newspaper. For Group Subscriptions and Site Licenses contact Peggy Pyle at peggy_pyle@condenast.com.
Back to TopAre site licenses available for companies to provide access to WWD.com to multiple employees?
Yes. For Group Subscriptions and Site License information contact Peggy Pyle at
peggy_pyle@condenast.com.
Back to TopSUBSCRIBING TO WWD.com ONLINE ARCHIVE
What is the WWD Online Archive and how can I subscribe?
A subscription to the WWD Archive gives you unlimited access to WWD's 150,000+ articles and photos from 1994 to the present, as well as subscriber access to WWD.com. Searchable by keyword and date, WWD's Archive is the ultimate industry research resource. To subscribe, click here,
or contact Alison Christie at alison_christie@condenast.com.
Back to TopSUBSCRIPTION RENEWALS
Can I renew my WWD.com subscription online?
To renew your WWD newspaper subscription, click here. You'll be asked to enter your account number (beginning with WD), which you'll find on your newspaper mailing label directly above your name and your zip code. If you don't know your account number, please call Customer Service at 1-800-289-0273.
Back to TopCan I renew my WWD newspaper subscription online?
To renew your WWD newspaper subscription online, click here. You'll be asked to enter your account number
(beginning with WD), which you'll find on your newspaper mailing label directly above your name and your zip code. If you don't know
your account number, please call Customer Service at 1-800-289-0273.
Back to TopCan I renew my WWD Online Archive subscription online?
If you are a WWD Online Archive subscriber, log in to your account and click here. You'll be asked to enter your username and password in order to renew your subscription. You can also call Customer Service toll free at 1-800-289-0273, or email us at wwd@espcomp.com.
Archive subscribers with IP access will be contacted to renew by a WWD Archive representative or can do so by calling (212) 286-3898.
Back to TopArchive subscribers with IP access will be contacted to renew by a WWD Archive representative or can do so by calling (212) 286-3898.
Questions? For WWD and WWD.com Subscription questions, please call Customer Service toll free at 1-800-289-0273.
Back to TopPDF/DOWNLOADABLE NEWSPAPER
How do I access the PDF version of WWD online?
Every issue of Women's Wear Daily is posted online; and a PDF for that issue is found on that edition's individual issue page. To find today's edition, click on the Today's Paper link located on the top of every page of WWD.com. To find a past issue, go to the Publications section where you can search for all Fairchild publications by date.
On the issue page, you will find the pdf icon
on the top right of the Publications page.
On the issue page, you will find the pdf icon
on the top right of the Publications page.
How do I print the PDF version of WWD daily newspaper?
When you have opened your PDF, you can print it by selecting "File" from the Acrobat Reader menu, then "Print." You may then need to adjust the print setting for both the document and your printer to print according to your preferred specifications.
* The newspaper's actual size is 11.5" x 15", so for best results, print to tabloid or A3 size paper. The newspaper can also be printed to 8.5" x 11" or A4, but typefaces will appear smaller than in the actual newspaper.
The PDF is available only to paid subscribers of WWD.com.
Back to Top* The newspaper's actual size is 11.5" x 15", so for best results, print to tabloid or A3 size paper. The newspaper can also be printed to 8.5" x 11" or A4, but typefaces will appear smaller than in the actual newspaper.
The PDF is available only to paid subscribers of WWD.com.
How do I download the PDF version of WWD daily newspaper?
You can open a PDF directly or you can download it to a specific place on your computer. To download an issue, right-click on the link and select "Save Target As" to choose where you'd like your PDF to download. Once downloaded, your PDF should open automatically.
Back to TopSPECIAL FEATURES
NEWSLETTERS
What are WWD.com's newsletters?
WWD.com offers you a range of newsletters to keep you informed. These include: Morning Report (a list of headlines from Women's Wear Daily Monday through Friday), Fashion, Beauty, Retail, Men's, (weekly list of top news headlines in each category) and News Alerts (emails that come to your inbox with breaking news). Go here to see descriptions.
How do I subscribe to WWD.com's newsletters?
You can subscribe to WWD.com's newsletters in the newsletter opt-in box on the right hand rail of any WWD.com page, or by clicking here, and following instructions.
Back to TopHow do I unsubscribe from a WWD.com newsletter?
The best way to unsubscribe from a WWD.com newsletter is to open the most recent newsletter in your in-box, scroll to the bottom and click on Unsubscribe, or click here. Please allow 24-72 hours for the subscription to be cancelled.
Back to TopCOMMENTS
How do I post comments on articles and blog entries?
In order to comment, you must be a WWD.com paid subscriber. When you're logged in, click on the "Add Comment" button beneath any article or blog entry, and type your comment into the space presented.
Back to TopHow do I edit or delete my comment?
We currently do not offer functionality to allow users to edit or delete their own comments. If you'd like to request that a comment you''ve posted be deleted, please email techsupport@wwd.com.
Back to TopSEND TO A FRIEND
How do I send an article to a friend?
Simply click on E-MAIL in the top right-hand corner of any article. You'll then be prompted to enter your name, email address, your friend's email address and an optional message. Click "Send" and the article's on its way. If you are a paid subscriber, your friend will be sent the entire article in an email. Otherwise, he or she will receive a link to the article on WWD.com.
Back to TopHow can I share information I find on WWD.com or in WWD newsletters with my colleagues?
You may:
It is unlawful to:
Back to TopIt is unlawful to:
LOGGING IN
What information do I need in order to access my WWD.com account?
You will need your username and password in order to access your account.
Back to TopWhat do I do if I've forgotten my username or password?
To retrieve your password, visit the Lost Username/Password page, and enter the email address that you supplied when you subscribed to WWD.com. We will send your username and password to the email address you provided.
You can also call Customer Service at 1-800-289-0273, Monday to Friday, 8:00 A.M. to 8:00 P.M., ET. In Europe, please call 33.1.4451.1300. Customer Service is available in Europe from 9:00 A.M. to 5:00 P.M., GMT+1 (6 hours ahead of ET). Outside the U.S. and Europe, please call 1-818-487-4526.
Back to TopYou can also call Customer Service at 1-800-289-0273, Monday to Friday, 8:00 A.M. to 8:00 P.M., ET. In Europe, please call 33.1.4451.1300. Customer Service is available in Europe from 9:00 A.M. to 5:00 P.M., GMT+1 (6 hours ahead of ET). Outside the U.S. and Europe, please call 1-818-487-4526.
How can I change my password?
To change your password, first log in, and click here. You can edit your WWD.com profile and change your password. Click on "Password" under "Edit Personal Information" and you'll be presented with screens to change your password.
You can also call Customer Service at 1-800-289-0273, Monday to Friday, 8:00 A.M. to 8:00 P.M., ET. In Europe, please call +33.1.4451.1300. Customer Service is available in Europe from 9:00 A.M. to 5:00 P.M., GMT+1 (6 hours ahead of ET). Outside the U.S. and Europe, please call 1-818-487-4526.
Back to TopYou can also call Customer Service at 1-800-289-0273, Monday to Friday, 8:00 A.M. to 8:00 P.M., ET. In Europe, please call +33.1.4451.1300. Customer Service is available in Europe from 9:00 A.M. to 5:00 P.M., GMT+1 (6 hours ahead of ET). Outside the U.S. and Europe, please call 1-818-487-4526.
Having trouble logging in?
If you're finding it difficult to log in to WWD.com, see if any of the following suggestions solve the problem:
Back to TopTECHNICAL ISSUES
How do I get help with a technical problem?
If you are experiencing technical difficulties with WWD.com, please email us at techsupport@wwd.com. Please include the following details in your email:
Back to TopWhere can I get more help? How can I contact you?
For media kits, editorial calendars, ad specs and more information on all Fairchild Fashion Media properties, please visit www.condenast.com/fairchild/brands.
To subscribe to WWD.com or WWD newspaper, click here. For other inquiries, see our Contact Us page.
Back to TopTo subscribe to WWD.com or WWD newspaper, click here. For other inquiries, see our Contact Us page.
TERMS OF USE
What are WWD's Terms of Use and Privacy Policy?
Please follow these links to learn more:
Back to TopCan I post an article from WWD.com on my company's web site?
You need written permission to reprint any information published online or in our paper. Please call Syndication at 212-630-4600 to arrange a license.
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