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Friday, May 09, 2008
IMPORTANT NOTICE

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Users attempting to access the site using Netscape may experience problems as we no longer support this browser.

NOTE to Mac OSX/Safari users: We are aware of some compatibility issues with the layout of some WWD pages and this browser and are working to address these issues.

ABOUT THE SITE
What is WWD.com and how can I subscribe?
What is the WWD Archive and how can I subscribe?
Why should I subscribe to both the print version and the online version of WWD?
If I subscribe to WWD the newspaper, will I have access to WWD.com?
How much is a subscription to WWD.com?
Why can't I access ALL articles that are returned when I search WWD.com?
Can I pay per article?
REGISTERED USERS (UNPAID)
What are the benefits of registering on WWD.com?
SIGNING IN
What information do I need in order to access my WWD.com online account?
Forgot your Username or Password?
How can I change my password?
Having trouble logging in?
Can I share my user ID and password with a colleague?
How can I share information I find on wwd.com or in WWD newsletters with colleagues?
Are group discounts available?
Are site licenses available for companies to add wwd.com to their intranet?
RENEWAL
How does auto-renewal work?
Can I renew my WWD.com subscription online?
Can I renew my WWD archive subscription online?
How does auto-renewal work for my WWD newspaper subscription?
How does auto-renewal work for my WWD newspaper and WWD.com combination subscription?
PDF/DOWNLOADABLE PAPER
How do I download and print the PDF version of the complete newspaper?
PRINT SUBSCRIPTION INFORMATION: WWD
What is WWD the newspaper and how can I subscribe?
What information do I need in order to access my WWD newspaper account online?
How can I update my account?
How can I change my credit card, address or billing information?
Can I renew my WWD newspaper subscription online?
How do I cancel my subscription?
How can I speak to a live Customer Service Representative?
TECHNICAL ISSUES
How do I get help with a technical problem?
Where can I get more help? How can I contact you?
TERMS OF USE
How can I review WWD's Terms of Use and Privacy Policy?
Can I post an article from WWD.com on my company's Web site if I am a subscriber?
ABOUT THE SITE
WWD.com is the online version of Women's Wear Daily, the Retailers' Daily Newspaper. A subscription to WWD.com includes daily news on the fashion, beauty and retail industries plus selected photos. News is posted as early as 12:01 a.m. EST each day. If you would like to subscribe to WWD.com simply click here and you can order through our secure online server.
A subscription to the WWD archive gives you unlimited access to the WWD library - text archives from 1994 to the present and includes access to WWD.com. Searchable by key word and date, this is the ultimate industry research tool. To subscribe simply click here. Questions? Please call Customer Service toll free at 1-800-289-0273 or e-mail us at wwdarchive@fairchildpub.com. Customer Service is available Monday to Friday, 8:00 A.M. to 8:00 P.M., EST. In Europe, please call 33.1.4451.1300. Customer Service is available in Europe from 9:00 A.M. to 5:00 P.M., GMT+1 (which is 6 hours ahead of EST). Outside the US-Europe please call 1-818-487-4526.
The online and print versions of Women's Wear Daily works as complements to one another. By keeping your print subscription in addition to your WWD.com subscription you will continue to receive WWD The Magazines, WWD Beauty Biz, Category Supplements and other special sections, which will not be made available online. WWD.com, on the other hand, provides online only features, an online event calendar, executive move listings, plus access to stories the night before the print version hits the street, along with news from the past 10 issues. It's also an invaluable tool when you're traveling.
Your print subscription to WWD does not include access to WWD.com. To subscribe to WWD.com, simply click here and you can order through our secure online server.
A one-year subscription to WWD.com is only $99.
Search results returned from the past 10 issues of WWD are available to subscribers of WWD.com and our premium WWD Archive service. If you want to access articles dating back to 1994 you must be a subscriber to our premium WWD Archive service.
We currently do not sell individual articles from the WWD Archive online.
REGISTERED USERS (UNPAID)
By registering on WWD.com, you will gain access to current classified listings, the WWD events calendar and executive moves. You can also receive the WWD Daily Headline e-mail delivered to your inbox each morning. To register, click here.
SIGNING IN
You will need your username and password in order to access your online account. If you have forgotten your password and you subscribe to the Archive, click here. For WWD.com account information, click here. You can also call Customer Service at 1-800-289-0273, Monday to Friday, 8:00 A.M. to 8:00 P.M., EST. In Europe, please call 33.1.4451.1300. Customer Service is available in Europe from 9:00 A.M. to 5:00 P.M., GMT+1 (which is 6 hours ahead of EST). Outside the US-Europe please call 1-818-487-4526.
Simply click here if you are an Archive subscriber, or click here if you are a WWD.com subscriber, and enter the e-mail address that you supplied when you subscribed to WWD.com. Click the "Forgot your Password" button and we will send your password to the e-mail address that you entered. Customer Service is available Monday to Friday, 8:00 A.M. to 8:00 P.M., EST by calling 1-800-289-0273. In Europe, please call 33.1.4451.1300. Customer Service is available in Europe from 9:00 A.M. to 5:00 P.M., GMT+1 (which is 6 hours ahead of EST). Outside the US-Europe please call 1-818-487-4526.
If you wish to change your password, click on the "Account Information" link on the left navigation bar. This will take you to the "My Account" page, where you can edit your WWD.com Online Edition profile and change your password. Customer Service is available Monday to Friday, 8:00 A.M. to 8:00 P.M., EST by calling 1-800-289-0273. In Europe, please call 33.1.4451.1300. Customer Service is available in Europe from 9:00 A.M. to 5:00 P.M., GMT+1 (which is 6 hours ahead of EST). Outside the US-Europe please call 1-818-487-4526.
If you're finding it difficult to log in to WWD.com, following these simple steps may help solve the problem:

1. Have you registered yet? As of December 2004, you must register on WWD.com to access many free areas of the site. These areas include classified listings, events and executive moves. Click here to register.

2. If you would like to access daily news articles from the past two weeks, you must subscribe in order to gain access. To subscribe to WWD.com, fill out the secure online order form.

3. Has your account expired? If your online account has expired, you will have to re-subscribe before you are able to access the site. Please click here to enter a new subscription.

4. Are you typing in your username and password correctly? Make sure you are entering the exact same username and password that you registered with.

5. Are your cookies enabled? Your browser must accept cookies in order to access the site. (See your browser?s "help" area for how to enable cookies.) If you are concerned about others accessing your account, you have the option of un-checking the "Remember Me" box when logging in. This will delete the cookie when you close your browser. You will then have to log in again when you come back to the site.

6. Are you accessing the site through a bookmark or favorites link? If so, try typing in the address directly: www.wwd.com

7. If you continue to get an error message when you try to log in please go to www.wwd.com/logout and try logging in again. This will clear your WWD cookies and allow you to begin a new session.

Can I share my user ID and password with a colleague?
Your user ID and password are for your personal use only and may not be shared. Read the next question to see how you can share information you find online.
How can I share information I find on wwd.com or in WWD newsletters with colleagues?
You may:
  • Copy or e-mail – on an occasional basis – a single story or article and send it to a colleague
  • Sign your colleagues up for the wwd.com daily e-mail, it’s free
However, you may not:
  • Share your user ID and password with a colleague
  • Put articles from WWD.com on your network, unless licensed to do so
  • Republish or repackage content from our newsletters or web site
  • Routinely copy and distribute portions of online content
Are group discounts available?
Discounts are available for groups of five or more subscribers. Contact us at wwdarchive@fairchildpub.com for more information.
Are site licenses available for companies to add wwd.com to their intranet?
Yes, please e-mail WWDArchive@fairchildpub.com for more information, and include the number of employees that need access.
RENEWAL
The WWD.com Subscriber Automatic Renewal Program continues to renew your WWD.com subscription, without interruption, unless you tell us to stop. We'll send you a written reminder, with a toll-free number to call if you wish to cancel, before we charge you. You will be charged the rate then in effect for 12 months of service. You may cancel at any time and receive a refund on the unused portion of your subscription, by calling 1-800-289-0273. Outside the US or where "800" numbers don't work, please call 1-818-487-4526.
To renew your WWD.com online subscription please click here. You will be asked to enter your username and password in order to renew your subscription.
If you are a subscriber to the premium WWD Archive service, please click here and enter your username and password or call Customer Service toll free at 1-800-289-0273 to renew your subscription, or e-mail us at wwdarchive@fairchildpub.com. Archive subscribers with IP access will be contacted to renew via e-mail by a WWD Archive representative or can do so by calling 212-630-4213. Customer Service is available Monday to Friday, 8:00 A.M. to 8:00 P.M., EST. In Europe, please call 33.1.4451.1300. Customer Service is available in Europe from 9:00 A.M. to 5:00 P.M., GMT+1 (which is 6 hours ahead of EST). Outside the US and Europe please call 1-818-487-4526.
The WWD Newspaper, Subscriber Automatic Renewal Program, continues to renew your WWD Newspaper subscription without interruption unless you tell us to stop. For the annual subscription only, we'll send you an annual written reminder with a toll-free number to call if you wish to cancel before we charge you. The monthly subscription will continue to be charged without prior notification as you've agreed at the time of signup for the Monthly Option. You will be charged the rate then in effect for the term of your renewal. You may cancel at any time and receive a refund on the unmailed issues of your subscription, by calling 1-800-289-0273. Outside the U.S. or where "800" numbers don't work, please call 1-818-487-4526.
The WWD.com and WWD Newspaper, Subscriber Automatic Renewal Program, continues to renew your WWD.com and your WWD Newspaper subscription without interruption unless you tell us to stop. We'll send you a written reminder with a toll-free number to call if you wish to cancel before we charge you. You will be charged the rate then in effect for 12 months of service. You may cancel at any time and receive a refund on the unused portion and or unmailed issues of your subscription, by calling 1-800-289-0273. Outside the U.S. or where "800" numbers don't work, please call 1-818-487-4526.
PDF/DOWNLOADABLE PAPER
To find which version of Acrobat you are using, open Acrobat Reader™ and click on "Help" from the menu at top. Choose "About Acrobat" from the dropdown menu.

Printing Instructions - Acrobat 4
Printing Instructions - Acrobat 5

If you are having trouble printing, please reinstall Acrobat using the link above, then restart your machine. If this does not solve your problems, e-mail a brief description of your problem to the webmaster by clicking here.

1) Open the PDF of the paper in Acrobat Reader™.

2) From the "File" menu, select "Print."

3) In the Print window that appears, click the box for "Fit to Page." Select your printer from the dropdown menu and click "Properties."

4) In the Properties window, choose "Tabloid" size paper if it is available*. Make sure that Orientation is set to "Portrait" and Paper Source is set to "Autoselect Tray." Click "Apply" and "OK."

5) Click "OK" in the Print window to send the pages to your printer.

* The newspaper's actual size is 11.5" x 15", so for best results, print to tabloid or A3 size paper. The newspaper can also be printed to 8.5" x 11" or A4, but type faces will be smaller than in the actual newspaper.

1) Open the PDF of the paper in Acrobat Reader™

2) From the "File" menu, select "Page Setup."

3) In the Print Setup window that appears, select the printer that you would like to use from the dropdown menu at the top. In the box titled "Paper," set Size to "Tabloid" if it is available*. Make sure that Orientation is set to "Portrait" and Paper Source is set to "Automatically Select." Click "OK."

4) In the "File" menu, select "Print" to open the Print window.

5) Select your printer from the dropdown menu, make sure that the "Shrink oversized pages to paper size" box is checked. Click "OK" to send the pages to your printer.

* The newspaper's actual size is 11.5" x 15", so for best results, print to tabloid or A3 size paper. The newspaper can also be printed to 8.5" x 11" or A4, but type faces will be smaller than in the actual newspaper.

PRINT SUBSCRIPTION INFORMATION: WWD
Women's Wear Daily is the Retailers' Daily Newspaper and has been the voice of authority for the fashion, retail and beauty industries for over 90 years. A subscription includes the daily newspaper (Monday - Friday) plus WWD The Magazine, Beauty Biz, key category supplements and WWD special issues. If you would like to subscribe to WWD the newspaper simply click here and you can order through our secure online server.
To access your WWD newspaper account information you will need your Account Number (beginning with WD) that can be found on your newspaper mailing label directly above your name and your zip code. If you do not know your account number, please call Customer Service at 1-800-289-0273. Elsewhere, please call 1-818-487-4526.
You can personally update your account information at any time by clicking on the "Account Information" link. This will take you to the "My Account" page, where you can change your password, check your renewal date, update your account information and/or change your credit card billing information.
To update billing or personal profile information from the "My Account" screen, simply click on the "Update WWD.com Online Edition Profile" button and make the required changes to your credit card, address and/or other billing information.
To renew your WWD newspaper subscription online please click here. You will be asked to enter your account number (beginning with WD) that can be found on your newspaper mailing label directly above your name and your zip code. If you do not know your account number, please call Customer Service at 1-800-289-0273.
Requests for cancellations are not accepted by e-mail. If you wish to cancel or discuss your WWD.com subscription with a Customer Service Representative, please call toll free at 1-800-289-0273. Customer Service is available Monday to Friday, 8:00 A.M. to 8:00 P.M. EST. Outside the US or where "800" numbers don't work, please call 1-818-487-4526 or e-mail us at custservice@wwd.com.
You can contact Customer Service about any requests or concerns regarding your WWD.com subscription by calling 1-800-289-0273, or by e-mailing Customer Service at custservice@wwd.com. Customer Service is available Monday to Friday, 8:00 A.M. to 8:00 P.M., EST. In Europe, please call 33.1.4451.1300. Customer Service is available in Europe from 9:00 A.M. to 5:00 P.M., GMT+1 (which is 6 hours ahead of EST). Outside the US-Europe please call 1-818-487-4526.
PRINT SUBSCRIPTION INFORMATION: BEAUTY BIZ
Beauty Biz is the insider's guide to the Beauty Industry, which provides in-depth coverage and analysis on all aspects of the industry. If you would like to subscribe Beauty Biz simply click here and you can order through our secure online server.
TECHNICAL ISSUES
If you are experiencing technical difficulties with WWD.com, please e-mail us at techsupport@wwd.com. Please have the following details in your e-mail:
TYPE OF COMPUTER
TYPE OF INTERNET ACCESS
TYPE OF INTERNET CONNECTION
THE LINK WHERE THE ERROR OCCURRED (PLEASE CUT AND PASTE THIS IN)
THE EXACT ERROR MESSAGE THAT OCCURED
If you would like general information about our site, have questions about subscriptions, or you want to send us comments or provide feedback, please send an e-mail to: custservice@wwd.com.

For advertising information and comments, please send e-mail to: advertising@wwd.com.

For help with technical issues, please send e-mail to: techsupport@wwd.com.

TERMS OF USE
Please click here to review WWD's Terms of Use and click here to review our Privacy Policy.
You need written permission to reprint any information published online or in our paper. Please call Jennifer Bikel in Syndication at 212-630-4545 to arrange a license.