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Zappos Milestone: Profiles of 10 Employees

From free lunches to personal improvement, Zappos team members reflect on the best things about working at an Internet phenom.

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Augusta Scott, customer loyalty team representative, resource desk

Joined: 2007 as customer loyalty representative
Responsibilities then/now: “I now have far more responsibilities in handling issues from the customer loyalty team reps at the resource desk. I’ve been able to learn several skill sets, which include training interns and giving core value presentations at new hire training classes.”
Biggest change: “Expanding our business to international shipping and more exposure through the media.”
Favorite perk: “Free benefits, food and our discount.”
Lesson learned: “How big the shoe business is.”

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