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Zappos Milestone: Profiles of 10 Employees

From free lunches to personal improvement, Zappos team members reflect on the best things about working at an Internet phenom.

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Donavon Roberson, business development account manager

Joined: 2007 as customer loyalty team representative
Responsibilities then/now: “I started on the call center floor and then moved to the help desk. After a few months, I became the assistant manager, then operations manager. I oversaw the daily workings of the department, from our [in-house transit service] to the reception desk. Recently, I joined the business development team. My responsibilities include oversight of the Zappos Insights services and our business-to-business incentive rewards programs.”
Biggest change: “We had to go through a round of layoffs. The way the company handled it was not only commendable but something I could be proud of.”
Favorite perk: “We are encouraged to move around within the company and try out different areas. I love it.”
Lesson learned: “I have gained a greater respect for those in the shoe business. I didn’t realize all the ins and outs until I got here. A shoe was a shoe, nothing spectacular. I don’t feel that way anymore.”

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