Zappos Milestone: Profiles of 10 Employees

From free lunches to personal improvement, Zappos team members reflect on the best things about working at an Internet phenom.

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Kathleen Joseph, merchandise planning coordinator II

Joined: 2008 as merchandise planning coordinator
Responsibilities then/now: “I assist the merchandise planning analysts, working as a partner with the buying team to identify risks and opportunities. I compile sales and inventory data for weekly, monthly and quarterly reports, and update and publish analytical recaps that support business needs. I’m also responsible for accurate data compiling for departmental projects and maintaining the consistency and integrity of merchandise planning tools, reports and processes.”
Biggest change: “Zappos is an ever-changing adventure. That sense of innovation is what led us to our billion-dollar year — before we anticipated it.”
Favorite perk: “The instant feeling of being among friends and family whenever I set foot here.”
Lesson learned: “When all is said and done, your customer doesn’t frequent your business just based on the selection of offerings you provide. They come back because they want to be treated well and given the best customer service the industry has to offer.”

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