LBSI score: 8.39
The chain is operated by The Hongkong and Shanghai Hotels Ltd. organization. Its original flagship, The Peninsula Hong Kong, opened in 1928 and is celebrating its 80th anniversary. "This brand is known for its sophisticated properties and great service," Pedraza said. "While these properties are a bit larger than boutique hotels, The Peninsula does not own as many hotels as others in the top 10." The brand operates eight luxury hotels in Hong Kong, New York, Chicago, Beverly Hills, Tokyo, Bangkok (left), Beijing and Manila, with The Peninsula Shanghai opening next year. The 15-story hotel will feature 235 guest rooms and suites, five restaurants, banquet facilities including a grand ballroom, a full spa, a swimming pool and a retail arcade housed on two levels and featuring a selection of world-renowned brands.
LBSI score: 8.33
RockResorts was created in 1956 by Laurance Rockefeller, with headquarters in Broomfield, Colo. "RockResorts locations are more of that luxury 'inn' feeling," Pedraza noted. "They are very upscale and intimate." One example is The Pines Lodge (left) in Beaver Creek, Colo., a ski-in/ski-out lodge that has access to some of the best skiing in Colorado and has world-class shopping and entertainment. The lodge provides a warm, intimate experience, with just 60 guest rooms and a small selection of deluxe condos and town houses. RockResorts has four resorts in development, including The Arrabelle at Vail Square in Colorado, the Eleven Biscayne Hotel & Spa in Miami, Rum Cay Resort Marina in the Bahamas and The Landings St. Lucia in the West Indies.
5. THE RITZ-CARLTON
LBSI score: 8.3
"This is one of the most reliable hotel brands in the world," Pedraza said. "Even though they are large-scale, they are one of the best customer-experience providers." With 70 hotels in 23 countries, the Ritz-Carlton brand is among the most recognized internationally. The company was established in 1983, when real estate mogul William Johnson acquired the rights to the Ritz-Carlton name made famous by Swiss hotelier César Ritz. In the next few years, Ritz-Carlton is opening hotels in destinations both exotic and familiar, including Charlotte, N.C.; Dubai; Shanghai; St. Lucia; Cairo, and Tampa Bay, Fla. The Ritz-Carlton in Istanbul (left), which launched in 2001, has the first and only open-air spa in the city.