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The company said during a conference call Tuesday discussing results that its fourth-quarter strategy is to differentiate itself by offering distinctive holiday gifts.
Plans include a shift in its marketing strategy to more television advertisements highlighting holiday “must-haves.”
“The campaign is designed to reinforce our stores as a gift headquarters and as a fun and cool place to shop,” said vice chairman Bill McNamara on the call. As such, the company’s holiday marketing slogan is “Gifts That Excite,” similar to last year’s “Always Something Exciting.”
The company said through the fourth quarter it plans to identify new traffic generators, increase proprietary sales, pursue better and younger business segments and make shopping simpler by eliminating product duplication. Inventory is well placed for the quarter, down 4 percent on a store-for-store basis from last year.
“Our key initiatives in the better and young elements of our business, and in proprietary product, must be more productive,” said McNamara. “We must be more successful in keeping pace and moving faster with the ever-changing needs and wants of a broader customer base.”
Luxury holiday gifts are seen as signature handbags from Coach Inc., cashmere, fragrances and diamonds. The company also has boosted gift offerings in its tech gift centers, including Apple iPod Minis, Sony camcorders and digital cameras.
Meanwhile, May has been striving to improve operations since last year when it decided to divest 34 underperforming Lord & Taylor stores; it has 15 left to go. May also upgraded point-of-sale equipment in 59 stores — reducing average transaction times by 20 percent — and is rolling out overhead directional signage, which is expected to be in 113 stores by the end of next spring.
The company also remained busy incorporating its three-month-old acquisition of Marshall Field’s, and expects to have the 62 stores’ information technology systems incorporated with its own by March 2005.