Most Innovative Marketer

From a Facebook first to a fragrance sensation, these companies proved the have the magic touch.

Appeared In
Special Issue
Beauty Inc issue 12/10/2010

From a Facebook first to a fragrance sensation, these companies proved the have the magic touch.


Carol’s Daughter for My Life by Mary J. Blige

Had Mary J. Blige listened to the naysayers who claimed it wasn’t possible to launch a fragrance exclusively on a home shopping channel, she wouldn’t have had the satisfaction of showing them how wrong they were. Her debut scent, My Life, created and marketed by Carol’s Daughter, sold 72,000 stockkeeping units of fragrance and ancillaries in its first 24 hours on HSN, garnering at least $3 million in sales and turning the traditional fragrance-marketing paradigm on its ear. The marketing for My Life also departed from the fragrance-industry norm. Elements included online, mobile, print, public relations, events and direct mail. Social-media efforts drove millions of impressions, as did key celebrity endorsements and significant blogger outreach. Video segments—dubbed “Chapters”— of Blige’s life story were featured on HSN and, as well as on Facebook and Twitter. In addition, HSN distributed 100,000 direct-mail brochures and 300,000 targeted inserts to its customers; ran ads in Allure, Glamour and Essence; created a cross-channel TV spot, and distributed 50,000 snap bracelets embedded with the scent. The result: Another monster hit for superstar Blige, who has already received nine Grammy awards in her storied career. —Julie Naughton

Pamela Baxter, chief executive officer, LVMH Perfumes & Cosmetics

The postrecession landscape may have resulted in one of the most challenging markets in recent memory, but Pamela Baxter, chief executive officer of LVMH Perfumes & Cosmetics, isn’t one to let a tough economy stand in her way. She has expertly led her company’s beauty brands—namely Dior, Givenchy and Guerlain—through the storm, creating a compelling vision for each that has enabled them to not only weather tough conditions but thrive. Baxter was one of the first to recognize the importance of eventing and clienteling, taking a page from the fashion side of Dior’s U.S. business, which she also oversees, to drive beauty sales. “Women still want to feel good,” she told WWD Beauty Biz earlier this year. “They still want to shop, they still want a little piece of luxury and they still want to be entertained.” That philosophy has served Baxter and her team well. Says NPD’s Karen Grant, “They are staying true to the brand—keeping it selective enough but doing an outstanding job of keeping the allure going. They are finding ways to innovate and keep the momentum going at the highest level.” —Jenny B. Fine


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